Delta Airlines Giving $30K to Passengers from Toronto Crash Landing

Mar. 15, 2025

Delta Air Lines plane flipped upside down at Toronto Pearson International Airport.Photo:EDUARDO LIMA/EPA-EFE/Shutterstock

EDUARDO LIMA/EPA-EFE/Shutterstock

Delta Air Lines is offering compensation to passengers involved in the recentcrash landingat Toronto’s Pearson International Airport runway.

“Delta Care Team representatives are telling customers this gesture has no strings attached and does not affect rights,” a spokesperson for the airline told PEOPLE on Wednesday, Feb. 19.

Four crew members were also onboard the flight from Minneapolis-St. Paul International Airport, a spokesperson previously said.

Delta flight 4819 in Toronto.Steve Russell/Toronto Star via Getty

Steve Russell/Toronto Star via Getty

At least 18 people were injured, but no fatalities were reported.

The Delta Care Team said its members were still in Toronto “connecting one-on-one with impacted customers and loved ones to share information and assist with accommodations, meals, transportation and any other needs.”

“They’ll be on site for as long as customers need them to be and maintain connections beyond customers’ return home,” the update continued.

The airline is also working to return passenger luggage as safely and swiftly as possible.

Video footage showed Delta Flight 4819 landing on an icy runway as snow covered the ground around it. Before the aircraft could come to a stop, it flipped upside down and burst into flames.

“All 80 people on board were evacuated,” the FAA previously said in a statement, adding, “The Transportation Safety Board of Canada will be in charge of the investigation and will provide any updates.”

Delta airlines plane crashes upside down t Toronto Pearson Airport in Toronto.GEOFF ROBINS/AFP via Getty

GEOFF ROBINS/AFP via Getty

In a news conference on Tuesday, Feb. 18, Toronto Pearson President and CEO Deborah Flint offered insight regarding the crash,ABC 7reported.

“On Thursday and Sunday, we got more than 20 inches, 50 centimeters of accumulated snow. That is actually not typical. In fact, it is more snow within that time window than we received in all of last winter,” Flint said.

“There were many delays and cancelations across this part of Canada and the U.S. Northeast during this time, creating numerous flight delays and backlogs,” the president and CEO added.

However, when Flint was asked if the weather could have played a role in the crash, she said: “This would not be a time for us to have theory or to speculate.”

Never miss a story — sign up forPEOPLE’s free daily newsletterto stay up-to-date on the best of what PEOPLE has to offer​​, from celebrity news to compelling human interest stories.

Peter Koukov, who was one of the 76 passengers on Delta Flight 4819, toldCNNthat after the airplane came to a standstill: “We were upside down hanging like bats.” He added that some who were strapped in needed help getting down from their seats.

The cause of the crash remains under investigation.

source: people.com